A new study by the Restaurant Opportunities Centers United, a Surdna Foundation grantee, is the first national employer survey of work and human resource management in the US Restaurant Industry. The report “High Road 2.0” documents the range of practices adopted by employers and how those practices affect turnover and employment stability—problems that are endemic across the industry.

Researchers examined management practices and outcomes in four customer segments: fine upscale dining, casual fine dining, moderately priced family restaurants, and fast food/quick service (fast food) restaurants.

High levels of employee turnover are problematic in restaurants serving all four customer segments—leading to higher employee costs and lower service quality and organizational performance. In fact, the survey data demonstrates that better human resource practices can reduce employee turnover almost by half.  

Published By: Restaurant Opportunities Centers United
Download Related Document(s): High Road 2.0: A National Study of Human Resource Practices, Turnover, and Customer Service In The Restaurant Industry


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